Home Support Frequently Asked Questions (FAQ's) DynaVox FAQ's DynaVox DV4, MT4, Speaking Software and Editing Software FAQs

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Strategy 1 …

• Version 1.06 on the Series 4 devices has a built in “How To” feature.
• Select the pull down menu in the title bar and then select How To
• Scroll through the menu that appears, to find information on a range of the most commonly asked questions.

Strategy 2 …

If you have good access to the Internet, the DynaVox customer help page is your very best resource. In most cases the information you need will be there for you.

Step 1
http://www.dynavoxtech.com/Support/kb/ (Note: this is DynaVox’s new Knowledge Base website)
If this is the first time you have accessed the site they will ask you for the serial number of your device. Once you are logged on you will not be asked for this again.

Step 2


• Select the Knowledge Base
  
• Enter the name of your device and one or two key words describing
  the problem.

Step 3


• Scroll down the list of topics to find one that matches your problem.

If you cannot find the information you need, select the Ask Technical Support tab at the top of the page and this will take you to a screen that allows you to type in your problem and send it to Dynavox technical help. You will receive a reply within 24 hours.

Strategy 3 …

Another strategy is to look through the Searchable Help CD-ROM that came with your device.

Strategy 4 …

If the problem occurs within working hours you can call Spectronics, either in Queensland, Victoria or in New Zealand. Our Speechies will do their best to help you.

Jane Farrall or Katie Lyon (03) 9848 4812

Alternatively you can also visit our DynaVox FAQ’s section on our website.